Frequently Asked Questions:

Where is the clinic located?

We are located in beautiful South Cronulla, at 187 Nicholson Pde Cronulla.  The clinic is a short 2 minute drive from the train station or the ferry wharf.



What about parking/access?

There is unrestricted parking both on site and on the street.  There are no steps to access the clinic, easy access for both wheelchairs and prams.

I'm not pregnant, can I still make an appointment?

Absolutely!  Birth in Balance's services are available to everyone, we specialise in pregnancy, fertility and children's health but regular massage and nutrition appointments are also offered.

Can I claim Health Fund rebates?

Health fund rebates are available from most major health funds, but you do also need to check with your particular fund as to your level of cover.

Appointments

All appointments are confirmed the day before via SMS or email.

Clinic hours

We are open from Monday to Saturday, by appointment only.  Daytime appointments are available from Monday to Saturday and evening appointments are available Monday to Friday. 

Cancellation Policy

We understand that sometimes things arise that prevent you attending your appointment.  We do, however, request that 24 hours notice be given if you need to cancel or change your appointment so that we can offer this spot to another valuable client.  Failure to provide this notice will incur a 50% cancellation fee which will be posted or emailed to you.  We thank you for your understanding. N.B - we do make exceptions for going into labour!

Payment

Payment is expected at the time of your appointment.  We accept cash or cheque, but if you would like to pay by credit card, eftpos or Paypal this is also available and can be arranged prior to your appointment.

Do you have gift certificates?

We have beautiful gift certificates available for any of our services.  Please see our shop page, or contact to discuss something that will best suit your needs.

Practitioner only products

We stock a wide range of practitioner only vitamins and supplements and can order various items on request.

Collection Box

Any supplements or products ordered can be picked up from our collection box with prior arrangement.  If you place an order, we will contact you when it is ready and it will be left out for you in the collection box at the front door.

What do I need to bring to my appointment?

We request that you bring information on any supplements/medications you are taking to your appointment.  For nutrition appointments, we will also request you to complete a food diary prior to our first meeting. as well as any other information we may feel is relevant. 

For massage appointments, you don't need to do or bring anything in particular - just be ready to relax and enjoy!

Is it safe to be massaged during pregnancy?

Receiving massage during your pregnancy is an extremely effective, enjoyable and safe way to relax and ease some pregnancy related symptoms. However, it is important that the therapist has an in-depth knowledge of pregnancy massage.  We are fully qualified with extensive training in pre and post-natal massage techniques.

We do request that you inform your main health care provider that you are receiving massage treatments and keep us fully informed as to any changes in your care. In some cases (e.g., if complications arise) it may be necessary to adjust the massage according to your changing needs and/or to receive written consent or advice from your health care provider before proceeding.

Do you have a price listing?

An extensive listing of our services, packages and prices can be found in our shop.  Here you will also find books, CD's, aromatherapy products, herbal teas, supplements and Whole Kids organic products for purchase.  You can also view the attached price listing.

Can I bring my baby/child with me?

You are more than welcome to bring your baby/child with you to any appointment.  We do, however, recommend that for massage appointments they be happy to remain in a pram or on a mat/in a bouncer so you can get the most enjoyment from your treatment time.